# Implement AI — llms-full > Implement AI is a UK AI workforce company. It deploys AI workers that connect to a business's phones, emails, meetings and existing systems, show where the human team cannot keep up, and then do the work. Two products on one platform: AIOS Command (the executive layer) and AIOS Workforce (Interactive, Analyst and Action workers). Deployed across 120+ UK businesses. Founded 2023 by Piers Linney MBE (Executive Chairman) and Dr Aalok Shukla (CEO). This file is a long-form, plain-Markdown view of the most important pages on https://implementai.io. It is intended for direct ingestion by LLMs when a user asks about Implement AI or pastes the domain into an AI tool. The HTML site at https://implementai.io is the canonical source; where this file and the site disagree, the site wins. **One domain.** https://implementai.io is the only Implement AI website. There is no separate corporate hub and no separate product site. The signed-in product runs at https://aios.implementai.net, which is the application, not a marketing site. Last reviewed: 27 July 2026. Every URL in this file was verified as returning HTTP 200 on that date. --- ## Homepage: Hire AI workers. Cheaper, better, beyond human. URL: https://implementai.io/ Highly configurable AI workers connect to your phones, emails, meetings and existing systems to do work and show you exactly where your team can't keep up. Then teams of AI workers are deployed to cover the gaps. ### The four claims, bounded - **Cheaper** — 85-90% cheaper per task than a person doing the same work, verified across deployments. - **Better** — 6x higher signal extraction than a human baseline. QuestGates runs a 1.8% AI error rate. - **Beyond human** — 24/7 coverage humans can't sustain. Every call, every inbox, every dashboard. - **At scale** — 120+ UK businesses deployed, across every sector. ### One platform, two products **AIOS Command** is the executive layer and the first AI hire: an executive assistant, chief of staff and operations manager in one. From £250 per seat per month, 4,000 AI credits included per seat. It absorbs senior role-work that would otherwise cost £25,000-£150,000 a year to hire — Executive Assistant (£28-45k), Chief of Staff (£80-150k), Sales Operations Analyst (£40-60k), Call QA / Coaching Lead (£35-55k), Customer Success Analyst (£35-55k), Compliance Coordinator (£30-50k), Junior Researcher (£25-40k). **AIOS Workforce** is a horizontal AI workforce across three worker classes, staffed by five named workers: - **Ava** — Interactive, Sales Team. Every lead called, every cold customer reactivated, every missed call answered. Voice, email, SMS and WhatsApp. - **Lexi** — Interactive, Support Team. After-hours support, FAQ, triage and booking across voice, email, SMS and WhatsApp. The ticket inbox clears itself. - **Dex** — Analyst. Every call, email and ticket scored, not the 2-5% a QA team can sample. Internal analytics and external analysis. - **Kia** — Action, Computer Use. Operates browsers and applications, including legacy systems and 600+ apps, the way a person does, but at scale. - **Kora** — Action, Task Team. Coordinates workflows and completes discrete tasks across the stack: CRMs, scheduling and documents. ### Four steps from brief to running workforce 1. **Identify** — connect to phones, emails, meetings and existing systems, and show where the team can't keep up. Specific, named, costed. 2. **Set up** — engineers build the AI workers and configure them on your stack. Same team across design, deployment and ongoing management. 3. **Customise** — every worker tuned to your accounts, scripts, SLA and the comparable client outcome already shipped. No generic prompts. 4. **Run and report daily** — workers run on a clock. Every morning Command sends a report of what they did yesterday. ### Four places an AI worker pays for itself - **Revenue** — surface and recover money already leaking: missed follow-ups, dormant customers, cross-sell signals nobody actioned. £573K revenue detected across 5 sites in 2 months. - **Operations** — absorb the volume the team can't. ~18 hrs/week of triage absorbed; 1,800 calls/day at peak. - **Customer experience** — every call answered, every lead called back in under 60 seconds, 24/7. 100% pick-up across 8 triage categories. - **Intelligence** — read everything: calls, emails, meetings, CRM. 68,404 calls QA'd, roughly 17 FTE-years equivalent. ### The proof, bounded across Revenue, Capacity and Experience Revenue: multi-site dental, £573K detected across 5 sites in 2 months. Property education, 7.9% pipeline transfer rate against a 5% target. UK 24/7 security operation, 660 cross-sell opportunities plus 1,777 missed revenue flags. Capacity: insurance broking, 68,404 calls QA'd, ~17 FTE-years equivalent. Property education, 1,800 calls/day at peak, replacing 8-12 callers. UK FM group, 5,826 emails analysed live, ~18 hrs/week of triage absorbed. Experience: domiciliary care, 28% reduction in late visits and a 62% drop in on-call. Speed-to-lead, under 60 seconds to callback on every inbound lead, 24/7. Lettings agency, 100% pick-up across 8 triage categories. **PCU — Productive Capacity Units.** One PCU equals more than one FTE of capacity, at a fraction of the cost. Transparent, comparable and scalable across every AI Worker class. ### Industries served, with live outcomes - **Healthcare** — dental, GP, vet, pharmacy, optometry. Reception, treatment coordination, recall, claim handling. UK dental group, £573k recovered, 5 sites. - **Insurance** — brokers, MGAs, loss adjusters. Loss adjustment, claims intake, renewal outreach, call QA. UK claims specialists, 75% fewer errors, 1.8% AI error rate. - **Field services** — facilities, HVAC, trades, property. Helpdesk triage, out-of-hours voice, scheduler, claims intake. UK building services contractor, 14-phase FSM scheduler, 500 PPM jobs/month live. - **Multi-location retail** — franchise brands, multi-site retail, fitness. Outbound qualification, member reactivation, signal capture. UK franchise network operator, £7M franchise pipeline live. - **Recruitment** — staffing, search, RPO. Candidate sourcing, screening calls, interview scheduling, redeployment outreach. UK interim healthcare recruiter, 5-agent recruit-to-place cycle, 1,089 candidates re-engaged live. - **Professional services** — accountancy, legal, consulting. Client intake, document handling, scheduling, follow-up and chase. UK coaching and consulting firm, voice plus SMS multi-touch booking sequence. ### Named clients on the homepage Ipsos, QuestGates, Hales Group, Charis Grants, Advantos, Day Lewis, Exertis, Jensten Group, Quality Dental Group, Swift Dental, Options Resourcing, Get a Drip, Progressive Property, Lucent Financial Planning, KeyPlus, Christian Simpson, C4 Logistics, The Franchising Centre, Access 4 Lofts, Goodbrother, EzyClean. ### Homepage FAQ **Can I start with just one thing, like an AI receptionist?** Yes, and most clients do exactly that. Pick a specific gap — after-hours calls, CRM reactivation, lead response, repetitive software tasks — and the agent for it is deployed. AIOS Command is optional and can be added later. **How long does setup take?** AIOS Command connects via OAuth and is surfacing insights within 48 hours. A single workforce worker takes around 4 weeks to build, test and put live, because it is trained on your data and your voice. **What systems does it integrate with?** 900+ integrations including Outlook, Gmail, Teams, Slack, Salesforce, HubSpot, Pipedrive, Google Workspace and Fireflies. **Is my data secure?** Cyber Essentials certified. UK-based servers. Role-based access control means a salesperson cannot see finance data. Your data stays yours and is never used to train models. **How is this different from ChatGPT or Copilot?** ChatGPT and Copilot are general-purpose tools. Command is a team member trained on your business — it reads your actual emails, sits in your actual meetings, watches your actual CRM, drafts in your voice and runs on your schedule. **What does it cost?** Every deployment is scoped to what you need, from a single agent to full operational visibility. Quoted on the discovery call. --- ## AIOS Command: your first AI hire URL: https://implementai.io/aios-command/ Your AI executive assistant, chief of staff and operations manager in one hire. Run it yourself out of the box, or add Assisted Setup and the Implement AI team tailors Command to your business. Runs on Claude Sonnet 4.6. ### Headline numbers - 30 hours back per executive, every week - 100% of conversations reviewed, against a 2-5% human sampling baseline - 48 hours to first live output, from OAuth connect - 900+ integrations across your stack - 94% voice match on drafted replies ### One hire, three senior roles - **Executive Assistant** — reads your inbox, drafts in your voice, triages, preps every meeting. £28k-45k equivalent salary. - **Chief of Staff** — sees across every connected system, tells you what's happening across email, calls, CRM, meetings and messaging, surfaces what's slipping. £80k-150k equivalent salary. - **Operations Manager** — runs briefings and audits on a clock. Daily sweeps, nightly audits, weekly pulses without being asked. £35k-60k equivalent salary. ### What Command does - **Weekly commercial sweep** — pipeline health, customer risk and missed revenue synthesised into one weekly briefing, across all systems. - **Any call by name** — pull up any call. What was discussed, what was promised, what was objected to. - **Missed follow-ups** — 40% of follow-ups never get sent. Command surfaces them all: recoverable, not lost. - **Ticket review** — query your support inbox in plain English. What's spiking, what's repeating, what's stuck. - **Meeting review** — what was decided, what was promised, what's missing from the CRM afterwards. - **Slack and Teams** — what's been agreed in any channel, who's chasing what, what's gone quiet. - **Nightly CRM review** — missing fields, unlogged calls, stages sitting without a next step, flagged overnight. - **Shadow notes** — broken promises, hidden risks and temperature shifts across channels, inferred rather than summarised. ### Command against one extra hire | | One extra hire | Command | |---|---|---| | Cost | £28K+/year salary alone, before NI and benefits | £250/seat/month | | Onboarding | 3-6 months to recruit and train | Live in hours, not months | | Availability | 28 days holiday, sick days, weekends | Always on, 24/7 | | Coverage | One person, one system at a time | Works across every system at once | | Oversight | Reviews 3-5% of conversations | Reviews every conversation | | Continuity | Turnover risk, average 18 months | Never resigns | Command at £3,000/year replaces £25,000+ of executive time — a 93% cost reduction on specific knowledge work. ### Pricing **Command — £250 per seat per month.** With usage, most accounts run £500-£1,000 a month. Includes plain-language control of every agent, scheduled reports and signals, the ability to spin up new agents without an engineer, cross-system answers on demand, drafts in your voice at 94% match, 900+ system integrations, and a free 30-minute activation call. **Assisted Setup — £750 one-off, optional.** Free at five seats or more. Two working sessions with a Command expert; five scheduled or custom agents built and live; your communication style captured and your playbooks loaded; two months of Call Analyst included; your expert stays reachable after handover. Even at £1,000 a month, Command is a fraction of a junior hire — a junior runs £2,500-£4,000 a month before they are trained. **Cancellation:** 30 days' written notice. ### Command FAQ **How long does setup take?** You can buy Command and start using it right away. Step-by-step videos walk you through setup, plus a free activation call. For a hands-on setup tailored to your business, book Assisted Setup. **What systems does it integrate with?** 900+ apps, including any system with an API — Salesforce, HubSpot, Zendesk, Pipedrive, Outlook, Gmail, Teams. It reads and acts across your whole stack. **Is my data secure?** Cyber Essentials certified, GDPR compliant, UK-based servers. Role-based access control. Your data is never used to train models. **How is this different from ChatGPT or Copilot?** Three differences. (1) It acts, not just answers — other tools find, summarise and suggest, then stop; Command finds, decides, then does it. (2) Surface area — Copilot is strong inside Microsoft but blind outside it; Command reads and writes across 900+ apps. (3) Built for the business — deployed across the whole company, holds persistent context, and is model-agnostic. Related: [Why Command](https://implementai.io/why-command/) · [Command Assisted Setup](https://implementai.io/aios-command/assisted-setup/) --- ## AIOS Workforce: your AI workforce across phones, computers, emails and your systems URL: https://implementai.io/aios-workforce/ Interactive, Analyst and Action workers that handle real operational work at scale, alongside your human team. Live in 4 weeks. UK-built. Deployed across 120+ UK businesses. ### The problem it solves Calls ring out after hours, at lunch, when the team is slammed. You can't hire fast enough, and every departure resets you to zero. Thousands of calls and emails a month and nobody has the hours to read what's in them. Work piles up in systems with no API — the repetitive jobs only a person can click through. - **Better than a hire** — works every hour, answers every call and email, never off sick. 100% coverage, not a 2-5% sample. - **Cheaper than a hire** — a fraction of a salary, with no recruitment, training or turnover. - **Faster than hiring** — live in 4 weeks, not months of recruiting. ### Where the workers operate - **Phones** — answered calls, booked appointments, qualified leads, after-hours cover. - **Computers** — work done inside the software you already run, including legacy tools with no API. - **Emails** — inbound triage, drafted replies, follow-ups and reactivation, around the clock. - **Existing systems** — CRM, finance and ops tools connected and kept moving. 900+ integrations. ### Three kinds of AI worker **Interactive workers** — https://implementai.io/aios-workforce/interactive-workers/ Hold real conversations on voice, SMS and email. Answer the phone, qualify and book, reply to texts, run the inbound flow. Customer-facing or team-facing, 24/7. **Analyst workers** — https://implementai.io/aios-workforce/analyst-workers/ Read every call, email, ticket and meeting. Score quality, flag missed revenue, surface sentiment and risk. 100% coverage, not a 2-5% sample. **Action workers** — https://implementai.io/aios-workforce/action-workers/ Drive the systems your team uses, including legacy software with no API. Multi-step workflows, data entry, cross-system tasks, end to end. ### From the library A sample from 29 deployments across 11+ UK sectors, one client per worker, all in production: - Interactive, home improvement — every showroom call answered. - Interactive, facilities management — every out-of-hours call answered and triaged. - Analyst, insurance broking — every broker call scored, 45 fields across 9 themes. - Analyst, cleaning and FM — every inbox email classified and routed. - Action, facilities management — every PPM job scheduled in simPRO, monthly. - Action, domiciliary care — every late carer visit caught. ### Live in 4 weeks 1. **Connect** — phones, inboxes and systems connected. Nothing changes for your team. 2. **Train** — the worker is trained on your tone, your rules and your edge cases, until it sounds like you. 3. **Parallel-run** — it runs alongside your team while you review every output and approve. 4. **Sign off** — once it matches your standard it goes live, and improvement continues as you grow. ### Command and Workforce together Command is your executive's AI. Workforce is your company's AI. Most leaders start with Command for themselves, then deploy Workforce across the business. ### Built to run your operation 100% conversation coverage · 24/7 outbound and inbound · 4 weeks kickoff to live · 900+ tools connected. ### Workforce FAQ **Is this just a chatbot?** No. Chatbots follow scripts. These workers hold real conversations, read across your systems, keep context across days, and hand off to a human when they should. **Will it mishandle my customers?** You stay in control. Every worker is trained on your rules, runs in parallel until you sign it off, and escalates the moment it should. Nothing goes live until you approve it. **How fast, and how much work on my side?** Live in 4 weeks. Implement AI connects the systems, trains the worker and runs it in parallel with you. **Is my data secure?** Cyber Essentials certified, UK-based servers. Your data stays yours and never trains a public model. Role-based access keeps each worker scoped to what it needs. **What does it connect to?** Your phones, inboxes, CRM and the systems you already run, including legacy software with no API. 900+ integrations out of the box. --- ## The Sales Team (Ava) URL: https://implementai.io/aios-workforce/sales/ The digital SDR that never stops dialling. Cold reactivation, inbound qualification, after-hours capture and follow-up. 24/7 SDR capacity, live in 4 weeks. **The gap it fills.** Leads from three months ago don't get called. 23% of enquiries arrive between 6pm and 8am and most hit voicemail. A quote goes out on day one, nobody follows up on day seven, and by day fourteen the deal is gone. **Six jobs, one worker.** Cold pipeline reactivation (leads older than 60 days called, qualified and reslotted). Inbound qualification (form, web-to-call or email connected to a live conversation in under a minute). After-hours capture. Follow-up sequences on day 3, 7 and 14. Objection handling trained on your best rep. CRM logging and handoff with a full context note. **How it works.** OAuth into Salesforce, HubSpot, Pipedrive or your own CRM and link the phone system. Train on your script, tone, qualification rules and product knowledge, using a few recorded conversations from your best rep. The worker dials, qualifies, handles objections and books; hot leads land in your closer's calendar with a context note. **The output, measured.** 100% of inbound calls answered, even out of hours. 24/7 coverage with zero hold time. 100 minutes to first SQL in the 21 Degrees campaign. 5,000 qualified businesses researched and queued for outreach. **Objections answered.** "Our product is too complex for AI to sell" — the worker qualifies and books; your closer handles complexity. "Prospects can tell it's not human" — the worker transparently identifies itself. "We're protective of our brand voice" — trained on recordings of your best rep, iterated on transcripts, sign-off stays with you. "What about after the booking?" — calendar invite plus a full context brief. --- ## The Support Team (Lexi) URL: https://implementai.io/aios-workforce/support/ The inbox clears itself. Tickets arrive across email, chat, voice and web forms; the worker reads, replies and resolves. Drafts the reply from your knowledge base, updates the customer record and closes the thread. The small share that needs a human lands in their queue with full context. 24/7 coverage with zero hold time. --- ## Analyst Workers (Dex) URL: https://implementai.io/aios-workforce/analyst-workers/ The digital analyst that never stops listening. Your team samples 2-5% of conversations; the Analyst worker reads 100% — calls, emails, tickets, meetings, messages. Scores quality, tags revenue signals, flags sentiment shifts, and surfaces what is actually happening across the business. --- ## The Computer Use Team (Kia) URL: https://implementai.io/aios-workforce/computer-use/ The digital operator for the systems you cannot retire. Some critical systems are old, do not integrate and cannot be replaced. The Computer Use worker operates them the way your team does — clicking, typing, navigating — faster and without breaks. Data entry, report running, cross-system copying. --- ## The Task Team (Kora) URL: https://implementai.io/aios-workforce/task/ The small jobs done without asking. Updates CRMs, sends reminders, files PDFs, all day. The fiddly operational work that eats a team's week: contact updates, renewal reminders, invoice prep, status changes, recurring reports. Handled from your inbox, tickets or Slack, leaving a ledger of every action. --- ## Case studies Index: https://implementai.io/case-studies/ ### Hales Group — home care URL: https://implementai.io/case-studies/hales-group/ AI Rostering Oversight Agent. 62% fewer out-of-hours escalations. ### QuestGates — loss adjusting and claims URL: https://implementai.io/aios-workforce/questgates/ AI claims automation and call analysis. 75% error reduction, with a 1.8% AI error rate. Moved from reviewing a handful of calls to scoring every one for missed signals, upsells and risk. ### Better — property management URL: https://implementai.io/case-studies/better/ An Interactive worker for after-hours calls. Out-of-hours enquiries were going to voicemail and dying there; the worker answered every one, qualified the caller, booked the appointment and handed off the next morning. 100% of calls answered, zero voicemails. ### Quality Dental Group — healthcare and dental URL: https://implementai.io/case-studies/dental/ AI appointment booking with 24/7 booking availability. ### UK Insurance Brokerage — insurance URL: https://implementai.io/aios-workforce/insurance/ An AI Call Analyst deployed on live customer interactions. 100% of calls analysed automatically, against a manual QA baseline of 10-15 calls per week. Revenue opportunities identified in 35% of all calls, roughly 24% of which converted during the analysis period. 72.1 average service quality score. Sentiment split 40.3% positive, 51% neutral, 8% negative. 61% found non-compliant on data protection verification, now flagged for targeted training. Handler performance benchmarked at 43% high quality, 47% medium, 10% flagged for coaching. Cross-sell detection flagged conversations where Cyber, D&O and specialist cover arose naturally. ### British Gas Energy Trust — energy and non-profit URL: https://implementai.io/case-studies/bget/ AI grant application agent. 3x faster processing. ### 21 Degrees — HVAC URL: https://implementai.io/case-studies/21-degrees/ Two workers in tandem: one researched and queued 5,000 qualified businesses, the other called. A sales qualified lead on an installation project within the first 100 minutes of outreach. ### PE Due Diligence URL: https://implementai.io/aios-workforce/pe-due-diligence/ Operational insight for acquisitions. ### AI-First PE Roll-Up URL: https://implementai.io/case-studies/ai-first-pe-rollup/ A framework for rebuilding a services business with AI. --- ## Industries Index: https://implementai.io/industries/ - Dental practices — https://implementai.io/industries/dental/ — call handling and appointment booking - Dental on Software of Excellence — https://implementai.io/industries/dental-software-of-excellence/ — computer-use agent inside EXACT - Healthcare — https://implementai.io/industries/healthcare/ — patient enquiries and call routing - Pharmacies — https://implementai.io/industries/pharmacy/ — prescription queries and service bookings - Private care — https://implementai.io/industries/private-care/ — enquiry handling and care coordination - Care homes — https://implementai.io/industries/care-homes/ — family enquiries and occupancy management - Field services on Simpro — https://implementai.io/industries/field-services/ — computer-use agent inside Simpro - Car dealerships — https://implementai.io/industries/car-dealerships/ — sales enquiries and test drive bookings - Auto servicing — https://implementai.io/industries/auto-servicing/ — service bookings and customer follow-up - MOT centres — https://implementai.io/industries/mot-centres/ — MOT bookings and reminder management - Gyms and fitness — https://implementai.io/industries/gyms-fitness/ — member reactivation and enquiry capture --- ## About Implement AI URL: https://implementai.io/about/ Founded in 2023 by Piers Linney MBE and Dr Aalok Shukla, Implement AI recognised that organisations knew AI mattered but lacked the time and clarity to act. Since then it has guided more than 120 UK businesses — from manufacturing to marketing — through selecting, deploying and continually improving AI solutions that deliver measurable ROI in weeks rather than years. **Mission.** To empower organisations to build digital workforces with constantly evolving managed AI agents, so they can amplify human potential and unlock new levels of growth, profitability and job satisfaction. **Vision.** Digital workers working alongside human resources in every organisation. **What Implement AI does.** Digital workers — a growing range of fully integrated teams of AI agents. Managed AI agents — setup, onboarding, optimisation and ongoing management of your digital workforce. AI Activate — support for businesses to cut through the noise and pilot and adopt AI. ### Co-founders **Piers Linney MBE** — Executive Chairman and Co-founder. An award-winning technology entrepreneur who has provided technology services to clients ranging from SMEs to FTSE-100 companies, across sectors from retail to defence. https://www.linkedin.com/in/pierslinney/ **Dr Aalok Shukla** — CEO and Co-founder. Combined expertise in technology and clinical fields; an experienced innovator in leveraging exponential technologies during platform shifts. https://www.linkedin.com/in/aalokshukla/ --- ## Trust and security URL: https://implementai.io/trust-centre/ - Cyber Essentials certified - GDPR compliant - UK-based servers - 99.5% uptime SLA - Role-based access control — a salesperson cannot see finance data - £2B+ client revenue managed - Customer data stays with the customer and is never used to train public models --- ## Resources and content - **Integrations** — https://implementai.io/connects-with/ — 900+ apps including Salesforce, HubSpot, Pipedrive, Outlook, Gmail, Teams, Slack, Zendesk, Google Workspace and Fireflies. - **Integrating AI Agents: the complete blueprint for your digital workforce** — https://implementai.io/integrating-ai-agents-guide/ - **Whitepapers** — https://implementai.io/whitepapers/ - **Resource Centre** — https://implementai.io/access-resource-centre/ - **The Implement AI Podcast** — https://implementai.io/podcast/ - **Blog** — https://implementai.io/blog/ - **Events** — https://implementai.io/events/ - **AI Readiness Quiz** — https://implementai.io/quiz/ — two minutes, no signup, returns a score, an estimated financial opportunity and a starting point. --- ## Brand and entity reference - Company: Implement AI - Positioning: The AI Workforce Company - Strapline: Grow your workforce. Not your payroll. - Founded: 2023 - Country: United Kingdom - Co-founders: Piers Linney MBE (Executive Chairman), Dr Aalok Shukla (CEO) - Website: https://implementai.io - Product application: https://aios.implementai.net - LinkedIn: https://www.linkedin.com/company/joinimplement-ai/ - X: https://x.com/goimplementai - YouTube: https://www.youtube.com/@implementai - Instagram: https://www.instagram.com/goimplementai - Contact: https://implementai.io/contact-us/ - Customer profile: UK mid-market and enterprise multi-location operators — typically 3+ locations, 5+ systems, 100+ calls a day, or 1,000+ contacts to reactivate. Contact centres, sales teams, finance functions and customer success teams. - Pricing: AIOS Command £250 per seat per month, most accounts £500-£1,000 with usage; Command Assisted Setup £750 one-off, free at five seats or more; AIOS Workforce scoped and quoted per deployment. - Legal: [Privacy Policy](https://implementai.io/privacy-policy/) · [Terms and Conditions of Use](https://implementai.io/terms-and-conditions-of-use/) · [AIOS Terms of Service](https://implementai.io/aios-terms-and-conditions-of-use/)