The Implement AI Podcast #65 – How AI Digital Workers Are Transforming Business
September 3, 2025
What if the biggest shift AI will bring to your business isn’t five years away, but happening right now?
In this episode of The Implement AI Podcast, hosts Piers Linney and Dr. Aalok Y. Shukla don’t just talk about what AI might do someday. They show you what it’s doing already. From outbound call agents making 2,303 calls in 4.5 hours, to email analyst agents unearthing hidden revenue in inboxes, to “computer use” agents clicking and typing through screens like a human teammate, this episode proves that AI isn’t an idea, it’s a workforce.
Implement AI’s AI Operating System (AIOS) is the engine behind this transformation, helping leaders deploy their first AI agents, activate their digital workforce, and turn abstract hype into practical, measurable results.
If you’re a business leader still waiting for “better AI” before you start, this conversation makes one thing clear: the tools to transform your company aren’t coming. They’re here.
Grow Your Workforce, Not Your Payroll
Implement AI’s strapline, “Grow your workforce, not your payroll” sets the tone for the episode.
Piers explains how businesses are asking:
- When do we hire humans?
- When do we hire digital workers?
- And when should the two work together?
Some companies will take the strategic path: embedding AI into their entire organisation, building an AI Centre of Excellence, and transforming every department. Others will begin more tactically: using AI workers to fill open roles, handle repetitive processes, or support overstretched teams.
As Aalok notes, both paths are valid, but both require starting now.
Leadership Buy‑In: The Make‑or‑Break Factor
Aalok is clear about why many AI efforts fail:
“It’s a real waste of time and opportunity when the senior leadership isn’t involved. People are left asking the wrong questions, and nothing moves forward.”
When leadership isn’t engaged, the wrong questions get asked, momentum stalls, and opportunities are missed.
AI isn’t a browser you download. It’s not a tool you hand to one department and walk away. It’s a mindset shift. Without leadership engagement, projects stall, opportunities are missed, and teams are left asking the wrong questions.
Three Demos That Prove It’s Real
- Outbound Call Agents
Piers and Aalok share a real‑world campaign: Implement AI’s call agent, Ava, contacted 2,303 people in 4.5 hours on a Saturday morning.
- A human team would have needed 23 people and 84 hours to achieve the same result.
- Ava’s cost: just £160 in credits.
- 97% of people who answered didn’t even ask if Ava was an AI; they simply had the conversation.
- Email Analyst Agents
Your inbox is a data stream, and most businesses barely scratch the surface. The email analyst agent digs through years of emails, extracting leads, spotting uncontacted prospects, enriching records, and surfacing revenue that would otherwise stay hidden.
- Computer Use Agents
The most jaw‑dropping demo: agents that type, click, and navigate screens like a human worker, even inside legacy systems with no API. From booking dental appointments to reconciling accounts, they can use applications just like an employee would, but faster, and at scale.
Two Paths to AI Transformation
In the episode, Piers and Aalok break down the two very different, but equally valid, ways businesses begin their AI journey.
- Strategic Transformation
This is the big-picture path. It’s for leaders who understand that AI isn’t just another tool to “bolt on,” but a fundamental shift in how their company operates. These businesses work with Implement AI to rethink processes from the ground up, mapping workflows, building an AI Centre of Excellence, and creating a cross‑functional team that brings together leadership, operations, and technical expertise.
Piers explains why this matters: if senior leaders aren’t involved, they won’t see what people are spending “two hours a day doing that could be automated,” and those opportunities are lost. The strategic route puts AI at the centre of the company’s roadmap, from revenue generation to support capacity to personalising the customer experience.
- Tactical Adoption
Not every company starts with sweeping change, and they don’t have to. Many begin by spinning up a handful of AI workers in targeted areas. A call agent to reactivate dormant customers. An email analyst to dig through inboxes. A digital worker to handle repetitive reporting.
Aalok points out that even this smaller start often snowballs: “You start with one department or one process, and once people see what’s possible, they immediately start asking, ‘Could we do this? Could we do that?”
Whether you take the strategic path or the tactical one, the endpoint is the same: becoming an AI‑first business.
As Piers says in the episode, companies that embrace digital workers now will “set the pace” and the ones that wait will end up chasing.
Why This Matters Now
As Piers says:
“The technology exists today to transform organisations. You don’t need to wait for the next generation or AGI. It’s there right now.”
The window to act is wide open, but it won’t stay open. Companies that wait for “the next version” of AI will be overtaken by those already embedding AI workers today. Those who move now will set the pace for everyone else.
Final Thoughts
If you’re still on the sidelines, this episode is your wake‑up call. AI isn’t a future promise, it’s already working. Outbound call agents made 2,303 calls in 4.5 hours. Email analyst agents are finding leads hiding in inboxes. Computer use agents are navigating screens like human teammates, even in systems with no API.
The Implement AI team isn’t chasing hype; they’re showing real demos that prove AI can deliver results today.
So, whether you’re a founder, an operator, or an advisor helping companies navigate transformation, now is the time to move. Because the technology is ready. The playbooks are clear. And your digital workforce isn’t a future idea, it’s a present advantage. You just need to implement it.
Listen to the new episode on:
- Apple: https://bit.ly/4mwqcA4
- Spotify: https://bit.ly/4fogyx2
- YouTube: https://bit.ly/4ldAsvK
